Returns are accepted if the product is intact, in the same condition as it was shipped, and accompanied by the invoice. Shipping fees paid at the time of purchase are non-refundable. In the event of a defect, the product will be exchanged for an identical item, unless stock is unavailable, in which case a refund will be issued using the payment method used at purchase.

AVA complies with the right of withdrawal for online purchases, except in the following cases:

• Customized products;

• Sealed products for health or hygiene reasons that have been opened after delivery;

• Products showing signs of use, dirt, food residues, or damage caused by the user.

To initiate a return, contact us via email at customercare@avathletes.com or by phone at +351 917367941. Do not ship the product without prior contact with customer support.

Order cancellations can be made before the product is shipped. To cancel your order, please contact customer support via email at customercare@avathletes.com or by phone at +351 917367941.

Once the product has been shipped, cancellations are no longer possible, but you may proceed with a return according to AVA’s return policy.

All AVA products come with a 3-year conformity warranty in accordance with Decree-Law No. 84/2021 of October 18, except for second-hand goods, which have an 18-month warranty.

If a defect is identified during the warranty period, AVA may:

1. Repair the product at no additional cost;

2. Replace the product with a new one; or

3. Refund the product value (excluding any shipping costs).

Proof of purchase is required to activate the warranty. Damages caused by misuse, negligence, improper maintenance, or external factors (such as natural disasters) are not covered by the warranty.

For more information on how to claim the warranty, contact customer support via email at customercare@avathletes.com or by phone at +351 917367941.

During checkout, the available delivery methods, shipping zones, and estimated delivery times and costs are displayed.

Delivery times are indicative and may vary due to factors beyond AVA’s control. After the order is shipped, a confirmation email with delivery details will be sent. You may also be contacted by the carrier via SMS or email.

For home deliveries, please check the product’s condition upon receipt and report any visible damages to the carrier, noting them on the delivery receipt. Hidden damages must be reported to AVA in writing within 24 hours of delivery.

Delivery charges vary depending on the chosen shipping method and the recipient’s location.

AVA is headquartered in Portugal. For more information or to contact us, please visit our website at www.avathletes.com or email us at customercare@avathletes.com.

You can contact AVA through the following channels:

• Email: customercare@avathletes.com

• Phone: +351 917367941

For more information, please visit our website at www.avathletes.com.